FAQs

1. What materials are used in your products?

Our products are crafted using high-quality materials, including Marble, Soapstone, Alabaster, and Mother-of-Pearl. We select each material to ensure durability, elegance, and a luxurious finish that embodies the artful essence of Joyce.

2. Are your products handcrafted?

Yes, all our items are handcrafted by skilled artisans who bring years of experience and precision to each piece. This attention to detail and dedication makes each product unique and rich in character.

3. Do you offer gift wrapping?

We understand the importance of a beautiful presentation, especially for gifts. Our Default Packaging has been designed with gift wrapping in mind and is suitable for all occasions, personal, social, or business.

4. How do I care for my Joyce product?

To maintain the beauty and quality of your product, we recommend dusting it regularly with a soft, dry cloth. Do Not use harsh chemicals or abrasive cleaners, especially on surfaces with Mother of Pearl or marble inlays. If you need specific care instructions, feel free to reach out to us.

5. Can I customize a product?

Currently, our customization offers are limited. However, we are more than happy to discuss with our customers the occasions and the most suitable product to match. Our selection features a variety of styles and designs crafted to suit different tastes and occasions. If you're looking for something specific, our team is happy to help guide you to the perfect piece.

6. What is your return policy?

We want you to be delighted with your purchase. If you’re not completely satisfied, we accept returns within 15 days of purchase, provided the item is in its original, unused, and packaged condition. For more details on our return process, please refer to our Return Policy page.

7. Do you ship internationally?

At the moment we do not offer international shipping. Shipping costs and delivery times vary based on your location and quantity. You can contact us so that we may find a suitable delivery option.

8. How long does it take to process an order?

Orders are typically processed within 2 business days. Once your order is shipped, you’ll receive a confirmation email. Please note that handcrafted items may require slightly extra care in packaging and delivery.

9. Who can I contact if I have more questions?

Our customer support team is here to help! For any additional questions, please feel free to reach out to us through our Contact Us page.